Talk to your target audience

For conducting live sessions with your target audience, User Sense is the right place to be. Use our all-in-one solution to conduct qualitative UX research. Use our tool and tester database with over 10 000 testers to conduct moderated user tests and in-depth interviews

So while we can help you recruit testers through our database, it is also possible to invite testers yourself. In that case you only pay for the use of the platform.

  • More than 10 000 testers in NL, BE, DE and the UK
  • Discover bottlenecks in the user experience
  • No complex subscription structure, but pay-as-you-go
Executed by our UX-team

Full service usability research

Based on your research questions, our UX-team will execute the usability study.

UX intake and kick off

Work with your UX Researcher on setting up research questions and the user test plan.

Conduct tests with our platform

Make use of the User Sense platform to recruit respondents and to conduct the tests.

UX Report and advice

The findings are presented in a UX Report and supported by a highlight video.

UX intake and kick off

After the free UX intake, your dedicated UX Researcher will schedule the kick-off meeting in which all stakeholders are invited to join. The purpose of this meeting is to formulate clear research questions so that we can create a test plan that will contribute to reaching the goals your organization has set.  

Once this is done, we will discuss the recruitment criteria for the the test in which we can make a combination between demographic and behavioural criteria. In this way we can be sure that the respondents match with the target audience. The recruitment, screening and payment of respondents takes place via the User Sense platform.

Tests conducted through the platform

The User Sense platform takes the hassle out of user testing and automatically invites respondents who match the recruitment criteria.Respondents take the test via the User Sense applications, which means they do not have to travel to a usability lab.. This saves time, money and also ensures high-quality respondents.

What are the benefits of remote usability research?

  • Respondents take the test from home at a time of their choosing. This also makes it easier to find respondents who can take part in the tests.
  • Respondents take the test from an environment where they feel comfortable. This gives you honest feedback. 
  • Access to an international pool of respondents. Testing across borders becomes a lot easier, because User Sense has built up a pool of respondents from all over Europe.

UX Report and advice

The User Sense UX team will start analyzing the test sessions and summarize the findings for you in a clear research report. This results in concrete action points, so that you can immediately start working with improving the user experience. 

You will have full access to the test sessions that have been conducted, so that you can review those at your own time. In addition to this, we provide you with a highlight video in which the most relevant fragments are put together in a highlight video of 5 - 10 min. 

In our experience, this works really well to engage the development team and in presentations. 

Frequently asked questions

The most frequently asked questions and answers.

 

User Sense currently has over 10 000 active testers.

Our testers are mainly living in the Netherlands, Belgium, Germany and the United Kingdom. Because the pool of User Sense is quite young, we are often able to recruit for complex respondent profiles as well. 
 

 

We make sure that respondents do not test too often. We keep track of how many times a tester has participated in surveys in the past few months and make sure they participate in no more than two tests per month.

Yes, it is possible to have colleagues or clients attend the session as observers. They can help add survey notes and participate in the chat. To ensure that the tester does not feel too watched, observers do not participate in the conversation. In practice, this means that the webcam and microphone of the observer are always off.

Currently, sessions remain available on the User Sense platform for six months. During this period you can view, analyze and share the sessions with colleagues. You can also download the sessions, so that they can be referred to internally.

All testers go through a sign-up process that explains what is expected of them during user studies. Things like having to think out loud and give as much feedback as possible is therefore something they are familiar with.

In most cases we only conduct test sessions with testers who have successfully passed the qualification test. This way you know for sure that you are recruiting testers who can articulate themselves and like to give feedback.

In many cases testers can be recruited within 72 hours, although it is recommended that you take longer. In general, the earlier the recruitment is done, the more applications will come in. 

Yes, it is possible to invite your own testers. Of course we do not charge recruitment costs. You pay for the use of the platform. More information about the rates can be found on this page.

Yes, it is possible to have colleagues or clients attend the session as observers. They can help add survey notes and participate in the chat. To ensure that the tester does not feel too watched, observers do not participate in the conversation. In practice, this means the observer's webcam and microphone are always off. 

Want to find out what users really think?

Schedule a free UX intake with our UX team to explore the possibilities of remote user testing.